Trabalho emocional refere-se ao ato de exibir emoções requeridas pela organização durante interações no trabalho. Em outras palavras, é a habilidade de demonstrar as emoções certas no momento certo, mesmo que não sejam necessariamente as emoções que você está sentindo internamente. Isso envolve uma complexa combinação de expressões faciais, linguagem corporal, palavras faladas e tom […]
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